FAQs

An air source heat pump is an air-to-water source heat pump, transfers heat from the outside air to water, which heats your rooms via radiators, underfloor heating or fan coil units(providing both heating and cooling). It can also heat water stored in a hot water cylinder for your hot taps, showers and baths. Our heat pumps can work on both heating and cooling, contact us if you also need cooling function. 

Transitioning to heat pumps brings a range of advantages:

1. 1. Reduced energy consumption: Heat pumps utilize 4 times less energy than the most efficient boilers for equivalent heat generation.
   2. Lower carbon impact: This heightened efficiency promptly reduces your heating-related carbon footprint by 75%. Moreover, they operate on electricity, which grows greener annually.
   3. Decreased maintenance requirements: Heat pumps boast a lifespan of 20 years – roughly double that of boilers – and entail less costly maintenance needs.

Heat pumps outperform alternative heating systems due to their capacity to generate more heat compared to the electricity they consume. Operating effectively from -30°C and achieving over 350% efficiency, they excel by transferring heat rather than solely generating it. Renowned as the most energy-efficient solution for home climate control, heat pumps significantly reduce carbon footprint.

We've dedicated our efforts to making heat pumps accessible at the most affordable prices. Our standard installation costs start from just £3,000 (including the £5,000 Boiler Upgrade Scheme grant). Costs may vary for larger homes or non-standard installations.

Once you complete our online quotation form, we'll leverage the information you provide, along with your home's EPC data from the national database, to generate a personalized fixed-price quote for installing a heat pump in your residence.

This online quote covers the standard installation, suitable for the majority of homes. Following the quote, the next step is a home survey. During this assessment, we'll determine if any non-standard work is needed to prepare your home for a heat pump.

Positioned externally at your residence, a heat pump generates noise comparable to that of a refrigerator, with its highest output ranging from 38 to 45 decibels.

Air source heat pumps are suitable for the majority of homes across the UK and are the prevailing type of domestic heat pump, with over 150,000 units already operational in the country.

Before determining the viability of a heat pump for your needs, it's essential to evaluate whether you have sufficient space to accommodate one. A designated area outside your home is necessary, whether it's ground-mounted or affixed to a wall. Adequate space should be available around the unit to facilitate proper airflow.

Moreover, if you lack an existing water tank, installing one becomes necessary. Unlike a combi-boiler, a heat pump doesn't deliver hot water on demand, so a hot water storage solution is needed. A water cylinder, typically no larger than a standard fridge freezer, can be conveniently placed within your home.

Another factor to consider is the insulation level within your property. If it falls short, strategies to minimize heat loss and enhance energy efficiency need to be explored. If you're uncertain about this aspect, rest assured that it's a topic we can address during your home survey.

Whether your property is aged or modern, the presence of proper insulation could render an air source heat pump an excellent choice for your needs.

Determining the precise electricity usage of a heat pump lacks a fixed formula, as it hinges on factors like the residence it warms and your desired indoor temperature. 

However, heat pumps present an exceptionally efficient home heating solution. Unlike conventional boilers that might operate at 90% efficiency, heat pumps can achieve efficiencies of up to 350%. This equates to generating nearly four times the energy they consume, a noteworthy advantage.

Skillful design ensures that an air source heat pump consistently upholds a comfortable and steady temperature within your home throughout the entire year, even when faced with sub-zero conditions. Remarkably, these heat pumps can function effectively in extremely low temperatures, reaching as far as -30°C. The setup of your heat pump accounts for the coldest temperature historically recorded within your postcode region over the last decade, as gauged by the MET Office.

Notably, over 1.4 million households in Norway rely on air source heat pumps for warmth, enduring the Nordic region's icy temperatures. While efficiency might dip in colder climates, it perpetually surpasses that of a standard boiler.

Here's the remarkable aspect: Elevating your heating system to incorporate a heat pump stands as one of the most impactful ways to curtail your carbon footprint. The bulk of greenhouse gas emissions are closely tied to energy consumption, particularly stemming from fossil fuels. Operating on a modest electrical input and boasting efficiencies that can reach up to 400%, heat pumps offer a cost-efficient and environmentally advantageous alternative to gas, oil, or LPG systems. Furthermore, as the electricity grid integrates more renewable sources, the carbon footprint of electricity is progressively diminishing. If you're able to power your heat pump directly through renewable sources like solar energy, the system becomes completely carbon-neutral.

A well-maintained heat pump typically has a lifespan of 15 to 20 years on average. It's advisable to conduct an annual service to uphold its optimal performance. Regular servicing not only keeps the heat pump in prime condition but also preserves the validity of the manufacturer's warranty.

The term CoP (Coefficient of Performance) pertains to the energy efficiency of your heat pump. It quantifies how much heat is generated per unit of electricity. For instance, a heat pump with a CoP of 3.0 produces three units of heat for each unit of electricity consumed. CoP is evaluated at specific conditions and a specific moment, offering a basic gauge of heat pump efficiency. For a more accurate assessment of efficiency, the SCoP (Seasonal Coefficient of Performance) is recommended.

SCoP gauges energy consumption over an entire year, accommodating temperature fluctuations and your entire heating system's design. By accounting for seasonal variations and system specifics, SCoP offers a practical measure of your heat pump's energy efficiency and its environmental impact.

With a remarkable Coefficient of Performance (COP) of up to 6.58, the Megawave Heat Pump ensures highly efficient electricity savings.

1. Complete our brief online quotation form, and we'll furnish you with a fixed-price quote. Should you have any inquiries, our team is on hand to assist. Upon accepting the quote, We will proceed to carry out a complimentary home survey.

2. During the survey, our experts assess your home's heat loss and determine the optimal heat pump placement. This occasion also serves to finalize your heating design and ensure the heat pump aligns with your home.

3. An assessment of the survey will be provided in the form of a definitive sales agreement. Our team remains available for any clarifications you might need. If you approve the agreement, our installation coordinators will make contact to schedule and oversee your installation. The final payment will be collected post-installation.

4. Once installed, our dedicated aftercare team is accessible 5 days a week via phone or email to address your queries. Your heat pump features a 5-year warranty or 10 years extendable warranty, and with a 2-year warranty for ancillary products like the hot water cylinder and radiators. For more details, explore our service plans.

We'll conduct a site assessment to determine the necessity of replacing your current heatin system. Our services encompass both hybrid and standalone installation options. The hybrid installation involves integrating our air source heat pump with smart controls alongside your existing boiler, resulting in a notably more efficient combined heating system compared to your old setup. However, please note that hybrid heating installations do not qualify for the Government's Boiler Upgrade Scheme Grant.

The need to replace your hot water cylinder when installing a heat pump depends on various factors, including the compatibility of your existing cylinder with the heat pump system. In some cases, your current cylinder might work fine with the heat pump, while in others, it might be more efficient to replace it with a cylinder specifically designed to work optimally with the heat pump. Our professional site surveyor can assess your situation and recommend the best course of action based on your requirements.

The installation of a heat pump typically spans about a week. Our amiable team ensures your home remains neat throughout the process and offers a comprehensive tutorial on operating your new heating system.

In a hybrid heating system, an additional heat pump is integrated into your existing heating arrangement to provide warmth for your home. Your boiler remains functional, primarily for hot water or supplementing the heat produced by the heat pump, especially during extremely cold periods. This approach optimizes heating efficiency by employing both the heat pump and boiler in tandem, resulting in reduced energy consumption, lower operational costs, and improved environmental impact.

While a hybrid system necessitates a functional boiler, it generally entails fewer modifications to your current heating setup. It's important to note that hybrid systems are not eligible for support under the government's Boiler Upgrade Scheme.

In a standalone system, your boiler is removed, and the heat pump takes on the responsibility of heating your home and supplying hot water. A standalone setup requires a hot water tank to store the heated water until it's required. If you lack a hot water tank, this is easily resolved by installing one concurrently with your heat pump.

ir source heat pumps excel in heat generation with remarkable efficiency. In practice, they can yield up to four times the energy they consume in electricity, rendering them 3-4 times more efficient than a standard boiler. This translates to significantly reduced energy usage for the same heat output, benefiting both your financial outlook and the environment.

The system's efficiency is so advanced that it can draw heat from the air even in sub-freezing temperatures. This guarantees reliable home heating even during the chilliest conditions. By doing so, it aids in cutting your home's carbon footprint by as much as 65% and potentially trimming your energy expenses.

Launched in April 2022 and scheduled for an initial three-year period, the Boiler Upgrade Scheme (BUS) allocates £450 million to offer grants, up to £5,000, to property owners seeking to replace fossil fuel heating systems with air source heat pumps.

In contrast to the Renewable Heat Incentive (RHI), which involved quarterly payments over 7 years for the generated renewable energy post-heat pump installation, the BUS operates differently. Interested parties only need to obtain a quote from an MCS-accredited installer, who will subsequently apply for the voucher on the customer's behalf.

To qualify for the BUS, you must meet the following criteria:

• Reside in England or Wales
• Own the property
• Possess an Energy Performance Certificate (EPC) issued within the last 10 years
• The EPC must not suggest specific insulation measures like loft or cavity wall insulation

It's important to note that exceptions to these requirements exist, such as in the case of listed buildings or those situated within conservation areas.

The Boiler Upgrade Scheme, backed by the government, aims to drive heat decarbonization in both residential and non-residential properties across England and Wales. As an accredited installer, we can submit an application on your behalf, securing a £5,000 reduction towards the expense of installing an air source heat pump. With a substantial £450 million in grant funds allocated, the scheme's original duration from 2022 to 2025 has been extended, now encompassing operations until 2028.

The process will include the following:

F11 – Customer Complaint Form raised and passed to relevant person;

Details of the complaint shall be transferred to the R06 – Customer Complaint Record;

The domestic customer may use a consumer representative or observer to help deal with the complaint. Where this is the

case the RECC requires that we must co-operate fully with this person;

The person dealing with the complaint will consider the details of the complaint and report the findings clearly to the

customer within 10 working days of receiving the complaint;

Where appropriate we will arrange to inspect the customer’s system within 5 working days of receiving the complaint and

within twenty four hours of receiving the complaint where a domestic customer is without heating or hot water as a result

of the situation that has led to the complaint;

The person dealing with the complaint will attempt to find an agreed course of action to resolve the complaint speedily and

effectively to the customer’s satisfaction;

Where the timescales for any agreed actions cannot be met, the customer shall be kept fully informed of the reasons for

the delay and new timescales agreed;

Where we not be able to resolve any complaints received from domestic customers the customer shall be informed that

they should direct their complaint to the RECC administrator;

P18 Customer Complaint Procedure

Rev 3 09/05/2024

© Easy MCS™ 2025

P18 Page 1 of 2

Where a complaint is referred to the RECC administrator we are required to co-operate with any mediation being carried

out between ourselves and the customer;

In the event that the complaint cannot be resolved with the assistance of the RECC administrator’s complaint handlers

either ourselves or the customer may request to use the mediation, and then and RECC's Renewable Adjudication Service

set out in sections 9.1.2 and 9.1.3 of the Consumer Code. We will direct the customer to the RECC dispute resolution

process which can be accessed via the RECC website, consumers tab then the ‘How to Complain’ section of the RECC

website.

Should mediation not work, we must comply with any request by the customer to refer to the Renewable Adjudication

Service. Findings from this service are final and binding, if accepted by the customer.

Full details on the progress and outcome of the complaint should be detailed on the R06 – Customer Complaint Record;

Any required corrective or preventive actions should be transferred to the R02 – Corrective and Preventive Action Record;

The details of the complaint and the outcomes will be reviewed during the next Internal Review Meeting.

MCS 023 Complaints

Where MCS 023 work is involved, we are required to inform the Specifier of any complaints or findings that arise from the

installation.

This shall include details of any customer issues that they may be required to resolve or information that may impact other

contractors carrying out the installation of other energy efficient measures.

Ensuring your heat pump functions at its best and has a longer lifespan requires consistent maintenance. At Megawave Energy Solutions, we provide comprehensive maintenance plans meticulously crafted to enhance efficiency, minimize downtime, and pinpoint potential concerns before they escalate.

Our proficient technicians conduct regular inspections and performance assessments to guarantee your heat pump operates at its peak. We meticulously examine system components such as the compressor, condenser, evaporator, and refrigerant levels to identify any indications of wear or inefficiency. Should any issues surface, our team promptly attends to them, averting extensive damage and optimizing energy efficiency.